Free Churn Rate Calculator

Churn rates vary by industry: SaaS companies typically see 5-7% monthly, subscription services 3-5%, while B2B businesses often have lower rates around 2-3%. Compare against industry benchmarks for context.

Use the formula: ((Starting Customers - (Ending Customers - New Customers)) / Starting Customers) × 100. This accounts for new acquisitions during the period for more precise results.

Regular churn tracking helps identify trends, measure retention strategy effectiveness, forecast revenue, and spot potential issues before they impact your bottom line significantly.

Yes! Elyx.AI integrates directly into Excel, allowing you to use natural language prompts like 'calculate my Q2 churn rate' or 'find at-risk customer segments' on your actual data.

Common causes include poor customer service, lack of product value, pricing issues, competitor advantages, inadequate onboarding, or failing to meet customer expectations consistently.

Focus on improving customer experience, providing excellent support, regular check-ins, value demonstration, competitive pricing, and using data analytics to identify and address at-risk customers proactively.